MAP

Motivation/Relationship Problems
Team Conflict


[4] Suggestions - How to deal with team conflict

How to keep disagreements from escalating into conflict

Members should openly discuss the importance of disagreement. Without disagreement, teams can fall into groupthink, or a tendency to blindly agree on issues without proper questioning. Team members sometimes fall into this trap to avoid conflict, but then fall into a larger one of making poor decisions. So disagreement and good argumentative discussion should be encouraged.

However, team members should also discuss when this disagreement crosses the line into open conflict that may be harmful to the team. 

Are there specific behaviors (red-faced finger pointing, for example) that fan the flames of conflict?

Are there issues that should be discussed that team members have been reluctant to address? Better to address them now than wait until they reach the boiling point.

Having a discussion about disagreement and conflict is an adult behavior. And team members will appreciate the opportunity to have this discussion and resolve in advance what could be a barrier to higher team performance.

 

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Experience Taking Flight with DISC, our new DISC Training Program, based the book Taking Flight!: Master the Four Behavioral Styles to Transform your Career, Your Relationships…Your Life, a business fable that features a diverse group of birds confronted with a race against time to save their homes from impending disaster. Suddenly forced to work together, the birds must decipher the four DISC behavioral styles to bring out their best and solve the crisis.



Solving Conflict Problems:
[1] What is conflict? [2] Common Causes [3] Resolving conflicts [4] Suggestions