Resolving Conflicts
STEP 1. Develop an Attitude of Resolution
Take a deep breath and count to "10."
Think about the conflict and what gave rise to it. Instead of seeing yourself as a victim, think about your own behavior.
- Did you say or do something that could have been misinterpreted by the other person?
Were the instructions clear?
Was he having a bad day, and you just "tripped the trigger"?
Was this a one-time occurrence, or does it happen repeatedly?
Thinking through these questions will give you time to calm yourself and be prepared to respond rather than react. Try to change your mental state from one of anger and confrontation to one of calm, inquiry, and resolution.
Developing an attitude of resolution
Flight with DISC, our new DISC Training Program, based the book
Taking Flight!: Master the Four Behavioral Styles to Transform your
Career, Your Relationships…Your Life, a business fable that
features a diverse group of birds confronted with a race against time to
save their homes from impending disaster. Suddenly forced to work
together, the birds must decipher the four DISC behavioral styles to
bring out their best and solve the crisis