Motivation/Relationship Problems
Team Conflict

[2] Common Causes of Conflict

EXAMPLE: Unresolved Disagreement

Florence and Shirley were team members in the bakery department. Both had the responsibility to clean the display unit, but Florence felt that she was doing it much more often than Shirley. She mentioned this to Shirley, but Shirley felt that they were cleaning the unit on a fairly equal basis. There was a difference in perception that was unresolved.

To keep peace in the team, Florence didn't press the issue. As time went on, however, she began to resent the fact that Shirley still didn't do her share. Finally one day, while cleaning out the display, she stopped what she was doing and stormed into the other room to confront Shirley. This time she was very angry and emotional, which then caused Shirley to react the same way. Each took a position and locked into it. The argument continued until the team leader stopped it and moved them to another room. After talking through the situation, it was finally resolved.

The seeds of this conflict were planted when the issue was originally discussed but left least to Florence. Florence stuffed the emotions into her belly and didn't really deal with them. Eventually, her feelings grew in intensity and finally "blew" all at once.

Recommended Program:
Experience Taking Flight with DISC, our new DISC Training Program, based the book Taking Flight!: Master the Four Behavioral Styles to Transform your Career, Your Relationships…Your Life, a business fable that features a diverse group of birds confronted with a race against time to save their homes from impending disaster. Suddenly forced to work together, the birds must decipher the four DISC behavioral styles to bring out their best and solve the crisis


Solving Conflict Problems:
[1] What is conflict? [2] Common Causes [3] Resolving conflicts [4] Suggestions