Team Basics
10. Team Tools - Problem Solving

Problem Solving Model - Teams frequently encounter problems. Many problems can be solved quickly, but sometimes the problem is more complex, requiring a more methodical approach. The quality management movement over the last 20 years has demonstrated the necessity of teaching team members a Problem Solving Model. Such a model gives all team members a common base from which to begin their problem solving activities.

Problem Solving Models may have any number of steps, but a typical model frequently includes the following:

1. Define the Problem

2. Gather Information and Data About the Problem

3. Analyze the Problem

4. Develop Solutions

5. Implement the Solutions

6. Monitor and Measure the Results

7. Adjust as Necessary