MAP

Poor Quality of Work
Conflicting Standards


Sometimes there are conflicting standards in the organization's work systems, or management directives that inhibit quality work.

For example, sometimes organizations will stress production over quality, getting the product out quickly even if it means sacrificing quality. 

Some organizations give awards for production or incentives that reward the quantity of work performed over the quality of the work. These are conflicting standards that will reduce quality.

Discuss these kinds of standards with team members and surface those that create confusion or indecision. Team members need to be clear on what is expected in terms of the quality of the work, so that they can make consistent decisions that produce the desired result.

 

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